Customer service

Questions and answers

For your and your fellow passengers safety, it is mandatory to wear seat belts on board the bus.
Yes, all buses have two child seats available. The seats are universal and best suited for children 6 months and older. Child seats are unfortunately not possible to reserve, so bring your own seat if possible.
The bus has free WiFi and power outlets available onboard, but there can be experienced limited network access on some stretches along the route. Power outlets are available in most of the buses.
The senior discount applies to everyone above the age of 67. Also blind passangers and those with Norwegian disability pension (NAV) is entitled to senior ticket. The spouse or cohabitant traveling with someone who is entitled to seniors ticket, is also given senior discount. Valid ID must be presented to the driver.
Only companions who leads deafblind passengers travel for free.
Full-time students under 31 years are entitled to student discount. Valid proof must be presented to the driver when boarding. Valid proof is: student card or student proof on mobile with confirmation of paid semester fee. For students who study abroad, only ISIC card is valid as student ID. There is no discount given for apprentices, participants in short evening courses or language courses.
Conscripts in military service are entitled to discount on single tickets. Military ID card for military conscripts or letter with notice of compulsory military service must be presented when boarding the bus.
Forgotten items will be delivered at lost and found as soon as possible. Please contact the bus company you traveled with for more information. Contact us: her.
All travelers must be able to present a valid ticket for the whole journey. If you during a ticket control fail to present a valid ticket you will receive a fine.
You get the cheapest ticket if you buy it in advance. You can buy the ticket in the mCash app, here on flybussen.no or at ticket vending machines at the airport. You can always buy tickets in the bus as well, but for a higher price than the pre-purchased ticket.
Each passenger can bring 2 pieces of luggage (max 30 kilo in total) placed in the luggage compartment under the bus. Hand luggage is carried freely as long as it can fit under your seat or on the parcel shelf.
Unaccompanied children must be in school age. The child must be accompanied until bus departure by a parent or guardian and must present information with name and number of a responsible adult in case something unforeseen should happen.
No, tickets purchased on flybussen.no can not be changed or refunded.
Yes, you can pay by credit card or Norwegian cash directly to the driver when boarding the bus. For onboard payments a surcharge will be added.
Yes. When you buy tickets online, you can book tickets both to the departure airport and from the airport you are traveling to.
Dogs, cats and other small pets can be brought on the bus without charge. Travelers with pets must yield to passengers/drivers with asthma or allergies. Pets are not allowed on the seats and must be kept on a leash / cage during the entire journey. It is the passenger's responsibility to ensure that the animal is not a nuisance to fellow passengers.
Skis, pram or bicycle can be placed in the bus's luggage room to the extent there is room. Skis should be properly packed and prams must be added together or dismantled. It is unfortunately not possible to reserve space for this type of baggage.
When purchasing ticket on flybussen.no you must select date of travel and the travel distance. You can travel on that departure that suits you best, for the day and stretch you have purchased a ticket for.
Most buses are equipped with wheelchair lifts. To ensure that accessible space is available, please contact the bus company no later than 2 pm last weekday before departure.
QR code or ticket code (6 characters) must be presented when boarding the bus on print or mobile / tablet.
Children below the age of 4 years travels for free. Children from 4 to 15 years of age pay child ticket. Family discount: Up to 4 children aged 0 to 15 years, travels free when accompanied by an adult paying ordinary adult ticket. Family discount does not apply to school groups or larger groups traveling together.