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Frequently asked questions

Got any questions? Choose your topic and get answers to everything from who can get discounts and how to apply for refunds, to how the app works and what sort of luggage you can bring.

The airport bus is operated by Vy. Bu clicking the topics below, you will be sent to the FAQ on vy.com.

Tickets and seat reservations

Changes, refunds and complaints

Luggage and special requirements

Traffic updates and routes

Food and facilities on board

Apps